FAQs
How does Click & Collect work?
Collect your order from We The Curious shop, Tuesday - Sunday 10am - 5pm.
What is We The Curious?
We The Curious is science centre and educational charity on Bristol harbourside. It's an interactive space where everyone can ask questions, explore and test things out together. Everything purchased online and in our venue shop in Bristol supports us as a charity.
How soon will I receive my order?
We aim to fulfil orders within 3-5 working days.
During peak times delays may mean your order could arrive later than the predicted 1-2 or 2-3 business days from fulfillment.
How will my order be delivered?
We send orders through Evri.
How much is delivery?
- 1-2 Business Days: £4.99.
- 2-3 Business Days: £3.99. Free with £50 purchase.
Do you accept returns?
Yes, please see our refund policy for more details.
How are your products packaged?
We reuse packaging, which means you might not immediately recognise it is from We The Curious. However, we do seal our packages with branded paper tape. Inside the packaging, you will find a packing slip with your order.
Can I order a gift for someone else?
Yes, and we offer gift wrapping. Make sure you have the correct shipping address, and tick the box at checkout for us to gift wrap. You can add a gift message for free, or add a greeting card to your basket and we'll write a message inside.
How will I know my order has been placed successfully?
You will be redirected to a confirmation page and will receive a confirmation email. You may need to check your junk / spam folder for this.
How do I cancel or change my order?
Contact us as soon as possible by email. Orders are fulfilled soon after being received, so changes aren't always possible.
Do you offer gift cards?
Yes, check these out here! Please carefully read the Ts & Cs.
Do you accept the Love Bristol gift card?
Yes! Simply type in the card details as you would any debit or credit card on the payment screen.
Find more information on the programme & buy a Love Bristol gift card here.
Where can I buy tickets or gift vouchers for tickets?
You can buy tickets and gift vouchers through this link on our main website. You can also purchase gift vouchers for tickets or membership. These gift vouchers cannot be used in our shop or cafe.
Where can I sign up for membership of We The Curious?
Visit this page on our main website for more information on memberships.
Why did my order come in a box from another company?
One of our priorities as a charity and science centre is to build sustainable futures. One of the ways we can support this is by creating less waste as an organisation. We decided to use reused packaging as a result. You will recognise your order as it will be sealed with tape bearing our logo!
Can I use more than one discount code?
You will only be able to use one discount at a time. The best option for your order will be automatically chosen, so you'll get the most money off your order.